- #All office 365 apps missing update
- #All office 365 apps missing pro
- #All office 365 apps missing software
- #All office 365 apps missing windows
Apparently this should have been done by all the people that handled the ticket but were more interested in trying to pass me on to another department or close it. For me it took weeks of daily phone calls to MS, being shouty and lodging a complaint about someone who refused to help and got quite rude with me.Īfter the complaint the ticket was escalated to some one who fixed it in 5 mins by adding us to the approved academic institution list (which we had been told we were on but weren’t). By persistent I mean make a complete PITA of yourself until your ticket is picked up by someone who has a clue about 365 licensing and what needs to be in place. The only advice I can give is that if you are eligible (have an volume agreement for Office) then you have to be persistent with 365 support.
I recommend never both with sleep modes.Well I finally managed to get this sorted and the licences have appeared. I don't know why, or what it is that doeds it, but it's like a 99.5% reliable thing, and as an IT tech, I of course witness the 0.5% of times when it causes mind-bogglingly stupid problems. I don't know what it is with sleep modes and computers, but over the years, this whole functionality somehow leads to problems more than not. As backwards as that sounds.įWIW I've spun my wheels extensively on some tech issues, only to have finally caved and contacted tech support (usually I feel contacting 1st level tech support is a massive waste of time - usually it is, even on multiple contacts), but I sometimes find they just know what's what.
I suspect this type of issue is well known, but hard to track down anybody that knows about it. But I'm sure the interactivity with the back-end M365 platform is probably the same - I don't use InTune but I'm sure some form of MDM/EMM functionality is governing this stuff in the background, using default "stuff" from Microsoft. I'm not running any enterprise-level management on this, all these situations I see are always with just M365 Business Standard. The problem had gone away on its own, I think if memory serves by reinstalling.
#All office 365 apps missing update
I'm not actually sure where to look in the event logs for stuff related to install/uninstall for Office - the started Application log shows msiinstaller stuff related to my installing it, but keyword searching for "office" shows nothing that points to a removal or an update of the software.
#All office 365 apps missing windows
So I suspect in some kind of dumb way, Office was updating itself and screwed up? The last Windows update was May 12, the quality update for. This then let me start the installer I had downloaded, which is currently in progress for downloading (though, extremely slowly, despite a 19ms / 120Mbps connection - MS having issues I wonder? - 11:35 AM Eastern May 15 2020). old, (surprisingly it let me without hassle), and upon doing that, I then was able to kill the now-memory-only OfficeC2R exe file from Task Manager. I did the Open File Location, found the exe for this thing, renamed it with. It wouldn't end, it would just pop back up again in Task Manager (but again nothing in the actual UI).
Task Manager shows some OfficeC2R stuff, which I tried to End Task. Running the installer, it tells me an installation is already in progress, yet there are no taskbar/notification area icons. The only slight clue I have on this is that, given that it's gone, I decided to first just re-download the installer after logging into.
#All office 365 apps missing software
The software is gone completely, nothing in Apps, except the generic Office Click to Run icon that's usually found on Win 10 machines whether Office was actually installed or not. Googling on this, most people focus on missing icons.
No errors, nothing, the software is simply gone.
#All office 365 apps missing pro
A user under a Microsoft 365 Business Standard (formerly O365 Business Premium) license reported to me today that all Office 365 apps have disappeared from her Win 10 Pro computer.
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